Rules for online orders and reservations
- Online reservation process
The reservation of goods and services (hereinafter - the Order) using the reservation system of Aukštoji Liškiava (hereinafter - the Seller) website booking.aukstojiliskiava.lt is carried out in the following order:
1.1.The Customer is given the opportunity to choose the services and goods offered by the Seller on the Seller's website: accommodation with the selected type of board, program packages, packages or gift vouchers for services, and to choose the dates of arrival and departure. The content of the selected Order is presented in the reservation table before its confirmation and payment.
1.2. After familiarizing himself/herself with the composition and price of the Order, the Client can adjust the arrival and departure dates, selected room type, program package, select and add additional services, etc.
1.3. After completing the order (reservation), the Customer moves to the next step - filling out the Customer information form necessary for the order, in which he/she indicates his/her personal data and other information necessary for the reservation, as well as his/her wishes and comments regarding the reservation. The rules for processing personal data, the storage of this data and the rights of data subjects can be found on the Seller's website: https://aukstojiliskiava.lt/wp-content/uploads/2025/10/PRIVACY-POLICY.pdf (hereinafter - Privacy Policy).
1.4. After filling in all the mandatory data, the Customer can make the mandatory advance payment by debit/ credit card (Visa, Mastercard, Eurocard) or electronic bank transfer. Payments are made through DennyPay payment initiation service (MIP).
1.5. After the customer has chosen the payment method, familiarized himself/herself with the order rules and confirmed it accordingly, he/she is directed to the MIP page, where he/she can make a payment in the selected method. Data authorization begins after connecting to the MIP system using an encrypted 128-bit protocol. After the MIP system accepts the payment, the Customer receives an automatically created notification about the payment made in the MIP system by e-mail.
1.6. In the BookingRobot system used on the Seller's online booking website booking.aukstojiliskiava.lt, the Customer can create a personal account, which provides the opportunity to link his/her debit/ credit card to his/ her account. In this case, the next time you purchase the Seller's services, you will no longer need to provide your payment card details during the checkout process. The customers can cancel linking the card to the account at any time by logging in to their personal account and clicking the "Delete" button in the "Payment cards" section of the settings. The customer's debit/ credit card data is stored and data security is guaranteed by MIP, a company registered with the Bank of Lithuania.
1.7. After the Customer has properly placed the Order and made the advance payment, the Seller will send an order confirmation by e-mail, which will include the following information: Personal data specified in the Customer's order, dates of arrival and departure, name of the hotel, total price of the order, advance payment and amount to be paid at the hotel, other important information.
1.8. The Client pays the remaining amount for the purchased accommodation at the hotel. We recommend you to save the e-mail confirming the reservation of the Order in case there are any uncertainties about the details of the order or the advance payment upon arrival.
1.9. The Customer understands that in the event of a malfunction or programming error in the online reservation system, if, taking into account the composition of the services, the published price of the services is unreasonably low or high, the hotel has the right to inform the Customer of such errors within 10 days from the confirmation of the reservation and demand payment of the price difference or set off or return the overpayment. If the customer refuses to pay the price difference, the Seller has the right to cancel the Order and refuse to provide services. In this case, the advance paid by the customer, if the service was not provided, will be returned to the customer within 10 days from the date of submission of the request.
- Reservation by request
The Customer may be offered a room upon request if there is no room available when ordering online. After filling in the form, the Customer will receive a corresponding offer on the desired reservation dates or a notification that it is not possible to make a reservation on the scheduled dates by e-mail. The Order Confirmation sent to the customer will include information on how to pay the advance payment. The customer can pay the advance by debit/ credit card or bank transfer as described above in the rules. The order will be finally confirmed only after receiving the advance payment.
- Payment and cancellation of the Order (reservation)
3.1. When forming an Order or making a reservation, the Customer makes the specified advance payment in the system using one of the methods provided in the system. The Client undertakes to pay the remaining part of the Order amount upon arrival at the hotel.
3.2. The Seller does not charge any additional booking fees when booking an order.
3.3. If the Customer cancels the Order and cancels the reservation at least 3 days in advance (at least 10 days during the high season) before the scheduled arrival date, no cancellation fees apply. In this case, the Seller undertakes to return the entire advance payment as soon as possible, but no later than within 10 (ten) working days.
3.4. If the Customer cancels the Order less than 3 days (less than 10 days during the high season) before the scheduled arrival date, or if the Order is not canceled and the Customer does not arrive on the scheduled arrival day without warning, the advance payment by the Customer will not be refunded. In such cases, the Customer loses the entire amount of the advance payment.
3.5. If the Customer made an Order (reservation) at the price of a special promotion offered by the Hotel, which is valid only for a specific service package and on certain dates, if the Customer changes the conditions of such Order, the Seller has the right to recalculate the price of the order. The customer is informed about such change in the terms of the Order at the time of the change of the dates or terms of the Order. If the customer does not agree with the recalculated price, the conditions for canceling or changing orders specified during the promotion and provided for in these rules apply.
3.6. The Customer can guarantee or pay for the order (reservation) with the Seller's gift voucher until the expiration date of such voucher. If services have been reserved using a gift voucher and the Customer has not canceled or moved to another agreed date at least 3 days before the date of arrival, such gift voucher is considered used.
- Final Provisions
4.1. At the time of ordering, the Customer must correctly indicate all mandatory data in the reservation form. The hotel is not responsible for the Client's wrongly chosen arrival or departure dates or wrongly specified other data of the Client.
4.2. When arriving with children, the Client must provide information about the children during the Order (reservation). Children up to 5 years are provided with free accommodation and meals. Children above 5 are charged for an overnight stay, selected type of meal (corresponds to the choice of adults), one visit per day to the pool and sauna complex. If children arriving together are not indicated at the time of booking , the Client undertakes to pay additionally for the children's stay according to the prices valid on the day of arrival.
4.3. MIP ensures and is responsible for correct scanning of advance payments and administration of payments. In case of errors during settlement, the Client must first contact MIP.
4.4. The seller and the online reservation service company are not responsible for the unavailability of the reservation system, technical malfunctions and other problems beyond their control.
5. Personal data and Order regulations
5.1. By reserving a stay or service package at the hotel, the Customer agrees that his/her personal data will be included in the database of the reservation system. The Seller collects and further processes the Customer's personal data only on the basis of the legal grounds defined in the legal acts governing the protection of personal data: the customer's consent and in order to conclude and/or execute the contract concluded with the Customer.
5.2. The customer's personal data will be used for the reservation procedure and to complete the Order. The Client will have the opportunity to express his/her consent to the processing of data for marketing purposes by filling in the registration card upon arrival at the hotel. Before confirming the Order, the Customer has familiarized himself / herself with the "privacy rules" and confirms it.
5.3. Before confirming the Order and making an advance payment, the Customer familiarizes himself/ herself with the "ordering rules" and confirms that he/she has understood the terms and conditions contained in the rules and agrees with them. Without confirming the agreement with the "privacy policy" and "order rules", the Customer cannot place an Order on the Seller's website.
6. Gift voucher ordering rules
6.1. Gift voucher(s) confirm the right of the holder of the gift voucher(s) to use the services specified in such voucher or to order services for the amount specified in the gift voucher(s).
6.2. Holders of the seller's gift voucher(s) can only use services provided by Aukštoji Liškiava. The Customer must inform the service provider about paying for services with gift voucher(s) during the Order (reservation).
6.3. If the amount of services ordered by the Customer exceeds the value of the gift voucher(s), the resulting price difference can be paid upon arrival at the hotel by debit/ credit card or cash.
6.4. Gift voucher(s) are valid for 12 months. From the date of purchase, unless otherwise stated in the terms of purchase or coupon(s). If the gift voucher(s) has not been used within its (their) validity period, it (they) shall be considered invalid thereafter.
6.5. If the gift voucher(s) holder purchases services for less than the amount specified in the gift voucher(s), the remaining amount is not refunded to the gift voucher(s) holder. The total amount of gift voucher(s) must be used during one stay or one purchase of services.
6.6. A VAT invoice is not issued to the holder of the gift voucher(s) paying with the gift voucher(s).
6.7. When paying for services by means of a gift voucher(s), additional discounts do not apply to the service(s) indicated in it(s).
6.8. When arriving at the hotel to use the services specified in the gift voucher(s) or when paying for the services provided with the combined gift voucher(s), the Customer must have the gift voucher with him/ her.
6.9. Gift voucher(s) cannot be exchanged for cash.
